Make it easier for other people to find solutions by marking a Reply ' Accept as Solution' if it solves your problem. **Click the White Thumbs Up Button on the right to say Thanks** Hope this helps, for any further queries reply to the post and feel free to join us again When this has completed, restart the notebook and let windows fully load. When windows has reloaded, open your Downloads folder, right click on the IDT installer and select 'Run as Administrator' to start the installation. Right click the IDT device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall and restart. In Device Manager, expand Sound, Video and Game Controllers. Into the Run window, type devmgmt.msc and hit enter. When done, hold down the Windows key and press R You can access this link, and update new drivers: HP Customer Support - Software and Driver Downloads
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